Your privacy and your rights matter.
We are committed to protecting your information and honoring your rights throughout care. Here's how privacy, confidentiality, and grievances are handled.
Care with dignity and respect
Every client has the right to respectful, nondiscriminatory care and clear information about their treatment. We follow applicable behavioral health standards and Nevada requirements, including SAPTA-approved client rights guidance.
- The right to be treated with dignity and without discrimination.
- The right to understand your treatment and participate in decisions.
- The right to confidentiality of your health information.
- The right to raise a concern or grievance without retaliation.
How we protect your information
Your health information is handled in a manner aligned with HIPAA and applicable federal confidentiality protections for substance use records. Secure applications, signatures, reviews, and document exchange are handled through the BestNotes patient portal.
- Information is shared only as permitted or required.
- Consent and release-of-information processes are explained clearly.
- Secure document handling through the patient portal.
What lives here
The website explains our services and provides general inquiries and professional callback requests when online submission is enabled. These forms are not for medical information, client records, clinical referrals, or emergencies.
When enabled, inquiries are processed and stored by our website host, Netlify, and routed to authorized office email recipients. Please provide only your own contact information and a brief nonclinical question. Do not include another person's identifying information or health details.
What lives in the portal
Secure applications, consent to treatment, rights acknowledgments, releases of information, intake assessments, and document uploads are handled through BestNotes.
We want to hear from you
If you have a concern or wish to file a grievance, you may contact our office directly. Concerns can be raised without fear of retaliation, and we will respond in accordance with our policies.